The Boston Globe apologized to readers who have experienced delivery problems with the newspaper and promised changes are coming.
The newspaper left its long-time distributor recently and hired a new one from California. The change resulted in big delivery problems, with some subscribers saying they have not gotten their paper delivered for days in a row.
Writers, editors and even Globe CEO Mike Sheehan personally delivered the paper’s Sunday edition this past weekend to readers who had not been getting deliveries.
To improve the delivery, the Globe has rehired its old distributor to handle half of the deliveries. They begin Monday, so customers may see some issues for the rest of the week.
"I can’t promise anything," said Sheehan. "I’m hopeful it will be kind of equal to last week, which was I think 98 percent. Could be better."
Globe owner John Henry apologized to readers in a letter from the publisher saying the transition to a new distributor "was much harder than anyone anticipated."
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