NEW YORK (WHDH) - JetBlue apologized to two families after two children were flown to the wrong destinations.
Andy Martinez Mercado, 5, boarded what he thought was a flight from the Dominican Republic to New York’s John F. Kennedy Airport on Aug. 17. Flying alone for the first time, his mother Maribel paid Jetblue an extra $100 to have an employee get Andy on and off the flight.
Martinez said when she went to pick up her son, he was not there. Instead, the JetBlue employee was with another boy who had Andy’s passport. Andy landed at Logan Airport in Boston.
JetBlue put Andy on the next flight to New York and three hours later, he was reunited with his mother.
It is not known what caused the mixup or how both boys ended up with each other’s passports. JetBlue refunded both boys’ flights and offered the families more than $2,000 in flight credit.
Martinez said she is planning to sue JetBlue over the error.
Statement from JetBlue:
“While the children were always under the care and supervision of JetBlue crewmembers, we realize this situation was distressing for the families. We are also reviewing the incident with our leadership and Santiago Airport team to prevent similar situations from occurring in the future.”
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