BOSTON (WHDH) - The State of Massachusetts is looking into whether Uber overcharged customers during the March 3 nor’easter, which would have been illegal under a law that prevents base fares from being hiked during a state of emergency.
An Uber spokesperson said the company followed the law by not raising the base rates, adding that the company voluntarily capped surge pricing.
“We are confident we complied with the law and our team was in communication with the DPU during the State of Emergency,” the spokesperson said. “We look forward to working with regulators on a quick resolution.”
State investigators are now looking at data to see how much Uber actually charged.
Gov. Charlie Baker stressed the importance of keeping ridesharing services from charging more during emergencies.
“I think it’s important that during states of emergency, which are typically weather related, that people have the ability to access the transportation they need to be able to access where they need to go,” Baker said.
The Department of Public Utilities will decide if any action will be taken against Uber.
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