BOSTON (WHDH) - A family’s travel trouble took flight on social media and led to a generous offer from an airline.
You’d never know it by looking at his rosy red cheeks, but baby Jack was born with a devastating heart defect.
“We were obviously ecstatic, we finally had our baby boy,” Jack’s mother Robyn Kramer said. “They always told us he was healthy, and when he was born he seemed totally normal to my family and I, but the doctor noticed immediately something wasn’t totally right.”
After conducting several tests, doctors discovered Jack was born with only half a heart.
Robyn and her husband Kyle have had to fly back and forth from Maryland to a hospital in Boston, with their adorable two-year-old boy undergoing surgery after surgery.
But recently when doctors had to reschedule a surgery, American Airlines told them they’d have to pay double the fare to change their flight.
“We had already booked our airline tickets, so I called the airline, it was American Airlines,” Robyn said. “They were not very understanding at all and I was expecting to have to pay, you know, a small fee for changing our tickets, but they wanted us to pay double what we originally paid.”
So the family took to social media to share their story, and the outpouring of support made the airline change their course.
“I had no idea it would get shared so much, and that people would care,” Robyn said. “I was just blown away, and I’m always just blown away by how supportive people are.”
After hearing about the issue, Delta offered to give baby Jack and his family free flights to Boston.
He will be undergoing his third heart surgery later this month.
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