BOSTON (WHDH) - Family members of a 29-year-old Boston woman who abruptly got out of a moving Uber and was struck and critically injured by an SUV in the Thomas P. O’Neill Tunnel in Boston on Monday say they’re looking for answers.

Roselangie Cano was taken to a Boston-area hospital, where she was listed in critical condition and is suffering from brain swelling, a broken pelvis, and bruises all over her body, according to her brother, Leonardo Cano.

Her brother said this behavior is out of character and has left their family baffled.

“None of us expected that,” Leonardo said. “We just have to wait hopefully when she recovers she will be able to tell us what happened.”

A preliminary investigation indicates she was picked up at the departures level of Terminal C at Logan Airport by 27-year-old Luz Ayala who was operating a 2012 Mazda CX9.

Ayala then made an agreement to take Cano to her residence in Boston for an agreed-upon price because she said Cano seemed so nervous and distraught.

She felt she needed to help the woman.

“Bad. I felt very bad. I never thought something like this would happen for helping someone,” Ayala told 7NEWS. “I have been in need of help in the past and did not receive it so I wanted to help her. I was just trying to help.”

While in the tunnel, Cano allegedly exited the moving vehicle from the rear passenger side door and was then struck by a 2015 Jeep Cherokee.

The male operator of the vehicle that struck the woman, as well as the Uber operator, remained on scene.

“I heard the door open and looked back and she was gone. It all happened so fast,” Ayala said. “Instantly she was gone. I stopped the car and ran out. By that point, other cars had stopped too.”

Cano’s brother said all they can do now is wait.

“If she was going through something that we did not know. She never let her know anything, it’s weird,” Leonardo Cano said.

The crash remains under investigation.

Cano’s family said she is able to move her legs and that they are hoping for good news soon.

Ayala said Uber and Lyft have frozen her accounts leaving her without a job.

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