JetBlue is set to start flying again Tuesday morning after the airline was forced to ground all flights at Logan Airport Monday. This was part of an effort to catch up after weather-related delays. As of 5 p.m. Monday, the airline shut down their operations at Logan; many customers have been stranded and are frustrated as they wait for a flight.
“I’m trying to get to San Francisco. I’m starting a new job on Wednesday and I don’t know how I’m going to get out there. JetBlue, they told me the earliest they could get me out there would be on the 11th. So that is not really going to work for me,” said Whitney Pyatt, stranded passenger.
The trouble for JetBlue started with icy conditions across the country and the timing made it worse, with everyone returning from holiday travel.
The airline says it will resume operation at 10 Tuesday morning.
JetBlue said: “This plan allows for 17 hours of rest for our equipment and crew members and time to service aircraft.”
Passengers say they understand weather can complicate things, but that customer service hasn’t been that good.
“They shut their Internet website down, they won’t take calls over the phone, this is craziness to me. All of these people paid a lot of money to fly on the plane you know what I mean,” said John Cook, passenger.
JetBlue hopes to open by 10 a.m. and then be fully functional by three o’clock in the afternoon.