BOSTON (WHDH) - Multiple services offered by the Massachusetts Registry of Motor Vehicles were impacted by the global tech outage Friday, with officials canceling appointments and unable to accept many calls into customer service.
Service center and AAA appointments were canceled throughout the morning and into the early afternoon. Online and in-person transactions at RMV and AAA centers were also impacted.
Vehicle inspection services were not available, according to posts from the state Department of Transportation on X.
MassDOT in an update near 2:30 p.m. said RMV centers were once again conducting most in-person appointments.
“The exception is for commercial learner’s permit and driver’s license appointments which are cancelled today due to ongoing automated testing station issues,” officials said in a statement.
Though vehicle inspections were still unavailable, credit card payments could be made online through the RMV’s website and the RMV’s call center was once again fully operational.
MassDOT said road tests would continue uninterrupted Friday.
Customers who are members of AAA should contact AAA before arriving at AAA locations, officials said.
Massachusetts Gov. Maura Healey said her administration was closely monitoring the incident.
“Our team is working to assess and mitigate the impact on Massachusetts,” Healey said on X, formerly Twitter. “We’re in contact with public safety, health care, and transportation officials, but residents may experience delays while we resolve the outage.”
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