It was supposed to be a quick trip to Home Depot.
Wayne Turnbull says he was leaving the store near his Hooksett, NH home back in July 2014, when a Home Depot forklift slammed into the side of his pickup truck.
"He knocked me over. Just a little glance there, and then when he came back caved that in," said Turnbull.
Turnbull says the store’s manager apologized and gave him the contact information for Home Depot’s insurance company. Turnbull filed a claim.
"I got the estimate," said Turnbull. "They didn’t like the estimate. They wanted their own appraiser."
That’s when Turnbull says the problems began. He says he went back and forth with the insurance company for months on the amount of money it would take to fix his truck and get a rental, but there was also another issue: The language used in a piece of paper they wanted him to sign.
"A very legal and binding contract that said once I have the check in my hand, they will not pay nothing else," Turnbull explained.
The body shop told him that the estimate was based on a visual inspection of the damage, but the total could go up. Not wanting to pay out of his own pocket, Turnbull refused to sign the form unless the insurance company agreed in writing to pay for any additional damage.
"I’m not looking to make money. I just want my truck fixed," said Turnbull.
So he called Solve It 7.
We reached out to Home Depot directly and the representative told us he would look into this case. A few days later, Turnbull received a phone call from the insurance company.
"I couldn’t believe how much the communication channel opened up after you gave them a call," said Turnbull.
A few weeks later, he got a check for more than $5,000.
"We’re very sorry for the delay and inconvenience Mr. Turnbull experienced with our claims process, and we appreciate the opportunity to step in and resolve this matter," Home Depot said in a statement.
Turnbull is just happy that this year-long ordeal is finally over.
"If you feel at your wits end, there’s always somebody else that can give a hand somehow and Solve It 7 does a great job," said Turnbull.
Insurance issues or other pesky problems have you looking for help? Give us a call 617-367-7777 or send us an email at SolveIt7@whdh.com.
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