LYNN, MASS. (WHDH) -
We play in it, get clean with it and most important of all, drink it!
“I drink so much water and so does my son!” says Erin Doherty.
The Lynn mother made it her mission to find the highest quality water option for her two-year-old son, Ronan.
“I’m just passionate about providing the best options for my son when I can,” she says. “When it comes to eating and water and [getting] the cleanest water that I can get.”
With that in mind, Erin started researching water filters online and found one she really liked: a Berkey water filtration system.
“I had my eye on this specific one for a while, so I finally just went for it,” says Erin.
Just one problem: the model she wanted, called the Big Berkey, was out of stock. So Erin ordered the bigger, more expensive version instead, the Royal Berkey.
“It was $305,” says Erin. “It was an investment for sure.”
Erin didn’t mind the cost, as long as the product could provide the cleanest drinking water for her family. Days after placing her order, the filter arrived.
“I was like, ‘Wow, this is massive,'” Erin says. “It was big.”
The larger model wasn’t going to work. It simply wouldn’t fit in Erin’s kitchen. She says with the filter on her counter, she wouldn’t have even been able to open her cabinets.
Luckily, the company has a 30-day satisfaction guarantee. Erin called Berkey to find out how to process the return and refund.
“I knew that it had to be sent back in the same packaging,” she says.
Erin sent the filter back well within the 30-day window and waited for her refund.
“It says in the policy to give it about 10 business days,” says Erin. “Which I did. I gave it well over that.”
Weeks went by with no reimbursement. Erin reached out to Berkey again and was shocked at what they told her.
“[They said] the money was returned to me in my account and that wasn’t the case,” she says.
Erin’s bank confirmed that it never received any money back from Berkey. With her refund in limbo, Erin reached out to Solve It 7 for help.
We called Berkey’s parent company, New Millenium Concepts. The representative promised us someone would contact Erin directly to sort out this money mixup.
“[The representative] called me and didn’t want me to have to wait any longer for the money,” Erin says. “He just Venmo’d me to my personal account and I got my money back instantly.”
That’s not all. The company also sent Erin a Big Berkey, the size she originally wanted, for free, bringing this filtration frustration to an end.
“I wouldn’t have gotten my money back, I don’t think, without Solve It 7,” Erin says. “So just thank you so much.”
Do you have a problem we could help fix? Send us an email to SolveIt7@WHDH.com or give us a call at 617-367-7777.
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