Solve it 7: The show went on without them

The seniors at the Jack Satter House love to have a good time. Back in May, a group of them decided they wanted to see a musical, so tenant association president Frank Sabbio purchased a block of 46 tickets for a Sunday afternoon performance of the 1940's era show, In The Mood.

"We're all at the age where we enjoy that kind of music and that kind of dancing," said Sabbio.

The performance was at the Emerson Colonial Theater in Boston, so Sabbio called a local charter bus company, Crystal Transport, to arrange for a ride. The company charged him $575 and would pick them up at 12:30pm, giving them plenty of time to get to the theater for the 2pm performance.

Everything was going as planned until the day of the show. Sabbio says 12:30pm came and went, and the bus wasn't there! He says he called Crystal Transport and talked to the company's owner.

"I'm saying to her 'Where's our bus?" Then she says "Uh oh we screwed up," Sabbio explained.

The disappointed seniors missed the performance and now were out more than $2,200 in wasted tickets and a bus trip that never happened.

Frank wanted their money back for the bus and the tickets, but he says every time he called to speak to the owner, he was told she wasn't there.

Frank needed help, so he called Solve It 7.

We called Crystal Transport and talked to the general manger. He admits they dropped the ball with Sabbio's reservation and didn't get the bus there in time, but he told us the company would make things right.

A few days later the $575 bus charge was refunded back onto Sabbio's credit card, and the following week he received a $1,683 check to cover the cost of the tickets.

Transportation troubles have you singing the bus stop blues? Give us a call at (617)367-7777 or send us an email at SolveIt7@whdh.com.