Three years after a COVID-19 outbreak at the Holyoke Soldiers’ Home resulted in at least 76 veterans’ deaths, and several investigations, lawsuits and an oversight reform law later, shovels broke ground Monday on a new Holyoke Veterans Home.

The $483 million facility will house 234 long-term care beds for the state’s medically vulnerable veteran population, according to Gov. Maura Healey’s office. The new home is expected to be completed in summer of 2028.

Rendering of the Holyoke Veterans Home campus.

The project to replace the Holyoke home will be funded by a combination of $263.5 million in federal funds through the U.S. Department of Veterans Affairs State Home Construction Grant Program, and a state bond bill passed in 2021 which sent $400 million to finance the project’s design and construction.

“That’s why we are hired to work for you, to go to work, whether it’s in the State House or our nation’s capital, to secure funding, to pass laws, to get the right resources in place to make sure that we are better serving those who have served us,” Gov. Maura Healey said at the groundbreaking ceremony Monday.

Sen. John Velis, a veteran who represents Holyoke and chairs the Joint Committee on Veterans and Federal Affairs, recalled meeting with families after the COVID-19 outbreak at the facility.

“To this day I often think about these initial meetings that I had with these family members. Families were crying out loud, often literally, saying that they couldn’t talk to any elected official. They didn’t know what was going on,” Velis told the News Service. “These families said they needed a new home, needed more oversight, and then that third piece, that this should never happen again.”

Builders will follow a “phased construction” schedule, aiming to keep veterans in place in the older building during the construction period before transitioning them to the new facility on the same site, according to the Executive Office of Veterans’ Services.

Most residents will have their own private room, though there will be options for residents to have a roommate.

At the time of the deadly COVID-19 outbreak, some veterans were crammed four or five to a room, Velis said.

“Four or five to a room is not care with dignity,” he said. “Many of these men and women had not been four or five to a room since basic training. Separate even from concerns about infection control, it’s about dignity.”

The new 234-bed facility will be eight stories, and each floor will have three “houses” with 12 beds each, communal spaces, and nursing support. This includes a 30-bed memory care floor, and the home will also host a 40-person adult day health program for veterans who live in the community, according to the Division of Capital Asset Management and Maintenance.

Rendering of the Holyoke Veterans Home. [Courtesy EOVS]

The new 350,000-square-foot building will also hold a chapel, and the campus will include outdoor gardens, a memorial highlighting the veterans who died during the pandemic, and a pavilion to host physical and occupational therapy sessions as well as outdoor events.

“The ‘never again’ piece that family members told me, this was great today,” Velis said, referring to Monday’s groundbreaking ceremony. “We had everyone out to see it. But my job as the chair of the committee is to make sure that two or three years from now — people have short memories — that veterans still have all the resources they need. It’s easy to do things when tragedy strikes. The question is, can we sustain that?”

The COVID-19 outbreak that killed dozens of veterans was found to be connected to operational and governance shortcomings at the state-run facility. An independent report found an “abject failure of leadership” at the home.

Mark Pearlstein, a former first assistant U.S. attorney who former Gov. Charlie Baker tapped to lead the investigation in 2020, wrote that the “worst decision” made at the home in response to the outbreak was combining two locked dementia care units that housed some patients who had tested positive for COVID-19 and others who were negative, because of a “looming staff shortage.”

“I think the thing the report makes absolutely clear to all of us is that the Department of Veterans’ Services, our administration, did not do the job that we should have done in overseeing [Superintendent] Bennett Walsh and the soldiers’ home,” Baker said at the time.

Since then, state officials have overturned the leadership running the state’s veterans homes and the Legislature passed an oversight reform bill that included a requirement that the top official at each state veterans’ home be a licensed nursing home administrator.

The Department of Veterans’ Services also became a Cabinet-level executive office in March under the 2022 law.

Healey pledged in her inaugural address earlier this year to prioritize veterans’ services. The Department of Veterans Services received a $11.4 million, or 7 percent increase, in its line item funding in the fiscal year 2024 budget Healey signed last week. The new budget funds the department at $185.6 million, compared to $174.25 million in fiscal 2023.

“Our mission is to honor those who have selflessly served our nation,” Veterans’ Services Secretary Jon Santiago, the first person to be appointed to the role as a Cabinet-level position, said. “Though the past remains immutable, the future is ours to shape. The Holyoke Veterans’ Home reconstruction project is our unwavering commitment to ensure that Massachusetts veterans receive exceptional long-term care. Their sacrifices for our freedom should never be forgotten or taken for granted.”

After staffing woes were blamed for some of the pandemic mismanagement, Holyoke Superintendent Michael Lazo testified in March that the Veterans’ Home filled “critical positions” of recreation director and budget director, and remains focused on recruiting and hiring direct care staff including nurses, certified nursing assistants, and licensed practical nurses. He said Holyoke also uses contracted agency staff to maintain staffing levels.

“As a result of increased staffing, our hours-per-patient-day consistently remains above the CMS five star rating standard of 4.408 hours for the skilled nursing facility. Our January 2023 average hours-per-patient-day was 7.5,” Lazo said at the time. “We look look to build our team and remain focused on continuously recruiting qualified clinical staff.”

With the Holyoke project underway, the state’s other newly-constructed Veterans’ Home in Chelsea is set to open its doors for veterans in the late summer or early fall, according to EOVS.

Chelsea’s 136-bed long-term care Quigley Building was phased out in May and replaced by a new Community Living Center, a $200 million project reimbursed at 65 percent by the federal government.

Velis said he is hopeful that another $200 million in the bond bill that sent $400 million toward the Holyoke replacement will be used to open more veterans’ facilities.

“There are pockets of veterans all over this commonwealth. We’re asking their families to send their loved ones to Chelsea or Holyoke right now,” Velis said. “There’s that extra $200 million for other veterans projects that come up. A veteran is a veteran is a veteran, no matter where they call home, and those conversations are happening.”

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