Sweetgreen, a DC-based salad chain, has temporarily closed its Boylston Street location in Boston after violations were found during a compliance inspection.

The restaurant was closed Tuesday.

According to Boston Inspectional Services, the restaurant failed an inspection in June and were told to fix the violation. On Monday, a customer called Inspectional Services to report that she got sick after eating a salad from Sweetgreen.

After the phone call, Sweetgreen failed a surprise inspection and the restaurant was closed. Health Inspectional Services Commissioner William Christopher said issues with food temperature, hand washing and sanitation were found at the restaurant.

Sweetgreen released a statement Wednesday afternoon:

In our Back Bay store yesterday, we were cited for issues that led to the temporary closing of our store, including food temperature and hand washing inconsistencies, and a customer’s dog on the premises.

At sweetgreen, we have and maintain strict standard operating procedures to run our stores, including rigorous food delivery audits, food prep and washing standards, ongoing line + temp checks, and cross-contamination and zone sanitation standards. Each and every team member is thoroughly trained in these measures, and we are constantly re-validating that the team is complying with our standards on a shift-by-shift basis.

As a result of the complexity around our operations – serving real, fresh food, cooked from scratch on premises – we have implemented a new structure and new role within our restaurant operations, the first of which is being deployed today at Back Bay. The team member in this new role, having spent a year training under our chef, will focus specifically on food safety and best-in class culinary practices.

We’re working around the clock to get back up and running as soon as humanly possible and are looking forward to serving you, our guests, and to being better than ever.


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