Logo
  • News
    • Local
    • Regional
    • On Air Live Stream
    • BREAKING NEWS CHANNEL 1
    • BREAKING NEWS CHANNEL 2
    • US & WORLD
    • 7 Investigates
    • Politics
    • Entertainment
    • Must See
    • Area Traffic
    • Solve It 7
    • 7News Team
    • 7News on Social Media
  • Weather
    • 7 Day Forecast
    • Video Forecast
    • Interactive Radar
    • Weather Blog
    • Watches and Warnings
  • Closings
    • Storm Closings & Delays
    • How to register your school/organization for closings and delays
  • Sports
    • All sports
    • Red Sox
    • Patriots
    • Bruins
    • Celtics
  • …
    • CW56
    • Community Calendar
    • Internships
    • Advertise With Us
    • Job Openings
    • Contact Us
    • News Tips
    • Mobile Apps
    • WHDH TV Listings
    • CW56 TV Listing
    • Weekly Circulars & Coupons
  • Search
Live News
°
  • News
    • Local
    • Regional
    • On Air Live Stream
    • BREAKING NEWS CHANNEL 1
    • BREAKING NEWS CHANNEL 2
    • US & WORLD
    • 7 Investigates
    • Politics
    • Entertainment
    • Must See
    • Area Traffic
    • Solve It 7
    • 7News Team
    • 7News on Social Media
  • Weather
    • 7 Day Forecast
    • Video Forecast
    • Interactive Radar
    • Weather Blog
    • Watches and Warnings
  • Closings
    • Storm Closings & Delays
    • How to register your school/organization for closings and delays
  • Sports
    • All sports
    • Red Sox
    • Patriots
    • Bruins
    • Celtics
  • …
    • CW56
    • Community Calendar
    • Internships
    • Advertise With Us
    • Job Openings
    • Contact Us
    • News Tips
    • Mobile Apps
    • WHDH TV Listings
    • CW56 TV Listing
    • Weekly Circulars & Coupons

Share:

May 5, 2020
May 6, 2020

Solve It 7: Missing MacBook

Kris Anderson

NEWTON, MASS. (WHDH) - Like a lot of teenagers, Newton’s Bryan Nsadhu loves video games, listing off Spiderman, FIFA, and Call of Duty as just a few of his favorites.

Bryan is hoping to turn that passion into a career one day. He’s studying computer science at Wentworth Institute of Technology and hopes to become a game designer or networking specialist.

A few years ago, Bryan worked all summer to save up enough money to buy a MacBook Pro 2017 to help with his studies.

“It was a really exciting purchase to have,” says Bryan, noting it was the first big purchase he had ever made. The big buy meant even more to Bryan because of everything he has had to overcome in his young life. Bryan was born with cerebral palsy, a disorder that effects his muscles and posture.

“The CP spectrum is actually very large,” Bryan says. “There’s people who are worse off than I am.”

Despite his challenges, Bryan was able to stay focused on school thanks in part to his handy MacBook. One day last year, the graphics card for the computer stopped working and the screen turned all black.

An employee at his local Apple store told him they could fix the screen for about $425 and it would be ready in a few weeks. Brian agreed, but then suffered another setback.

“This reachable goal became unreachable,” he says.

Bryan ended up in the hospital with issues related to cerebral palsy. Luckily, after a few weeks he was able to go back to school, but still couldn’t work so he couldn’t afford to pick up his laptop. Bryan asked for multiple extensions, which he says the store granted.

Finally, he saved up enough money to pick up his computer. But when he went to the store to pick it up, it was gone! Bryan was told by an employee that the laptop had been disposed of.

Under the company’s repair policy, if a customer doesn’t pick up a repaired item within 60 days they may dispose of it. Upset, Bryan tried calling Apple to see if there was any way he could get his laptop back. The representative told him there was nothing they could do. Needing help, Bryan reached out to Solve It 7.

Bryan hadn’t told the Apple representative about his health problem because he says he didn’t want to receive any special treatment. We contacted a company rep and, with Bryan’s permission, explained his tough situation.

The representative confirmed that the laptop was gone, but Apple agreed to offer Bryan $500 to go toward a new MacBook. Currently, Bryan is saving up to make that purchase.

Meanwhile, Bryan’s studies continue and he’s been able to borrow a school laptop for now.

“Thank you for your help,” he says to Solve It 7. “Thank you for advocating for me.”

Those looking to donate to Bryan’s cause can do so here.

If you’ve got a problem you can’t seem to solve on your own, give us a call at 617-367-7777 or send an email to SolveIt7@whdh.com.

(Copyright (c) 2020 Sunbeam Television. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

Trending

  • 7WEATHER: Mild Today, Wind Chill Near 0 Saturday Evening
  • 222 Mass. communities now considered high-risk for coronavirus
  • 4-year-old boy dies after crash on Cape Cod
  • ‘The Simpsons’ seemed to get it right again by predicting part of the inauguration
  • Hard-luck Maryland town gets a $731.1 million Powerball win
  • Lawrence police release photos of illegal club that was found packed with 100 people
  • Click here for more coronavirus coverage

Trending

  • 7WEATHER: Mild Today, Wind Chill Near 0 Saturday Evening
  • 222 Mass. communities now considered high-risk for coronavirus
  • 4-year-old boy dies after crash on Cape Cod
  • ‘The Simpsons’ seemed to get it right again by predicting part of the inauguration
  • Hard-luck Maryland town gets a $731.1 million Powerball win
  • Lawrence police release photos of illegal club that was found packed with 100 people
  • Click here for more coronavirus coverage

This Week's Circulars

Daily news to your inbox

See a sample newsletter
Logo
Join us:
WHDH TV 7NEWS WLVI TV CW56
Sunbeam Television Corp
7 Bulfinch Place
Boston, MA 02114
News Tips: (800) 280-TIPS
Tell Hank: (855) 247-HANK
  • Mobile Apps
  • News Tips
  • WHDH TV Listings
  • CW56 TV Listing
  • Community Calendar
  • Advertise With Us
  • Contact Us
  • Internships
  • Job Openings
  • Privacy Policy
  • Terms of Service
  • Children’s Programming
  • Closed Captioning Concerns
  • EEO Public File
  • WHDH FCC Public File
  • WLVI FCC Public File
All content © Copyright 2000 - 2021 WHDH-TV. All Rights Reserved. WHDH and WLVI broadcast educational and informational programming for children, and file quarterly reports with the FCC detailing the station's outreach to children. The public may view the reports by going to WHDH.com and clicking on "FCC Public File," or by visiting the FCC's website at FCC.org. For more information on this site, please read our Privacy Policy, and Terms of Service (link not created yet), and Ad Choices.
Powered by WordPress.com VIP